We take your privacy seriously and are very careful about processing your data. This privacy disclaimer is applicable to all personal data obtained via the website or through other Puffins channels and is compliant with European GDPR law. We are not responsible for the privacy policy of other sites and sources.

Our use of stored data

Your personal data will be processed in relation with:

Client management and the provision of our services as a travel agency

Communications and direct marketing to offer new vacation products and services

Use of our services

We ask you to provide personal data, such as name, surname, telephone, address, language and email address in order to be able to provide our services in a correct manner. The data will be stored on our own secured servers or those of a third party. 


When you send us email or other messages, it is possible they will be stored. We may ask you for personal data relevant to the situation, in order to process your questions and answer your requests. The data will be stored on the secured servers of Puffins or those of a third party. We will not combine these data with other personal data which we may possess.

Permission of use

We will not gather or use information for other goals than the ones described in this privacy disclaimer, unless we have received your permission beforehand.

Third parties

Your information will not be shared with third parties. In some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.


Our website makes use of cookies. Most browsers accept cookies by default, but you may set up your browser to refuse cookies or to indicate when a cookie is sent. It is however possible that certain functions and services, on our and other websites, do not function properly if cookies are disabled.

Control over personal data

You have the right to view, update or request the removal of personal data we have received from you, without cost, by sending an email to If you do not want your received data to be processed for direct marketing, it suffices to let us know via the same email address. We may ask you for proof of your identity before obliging to your request. The possibility to unsubscribe  or to adapt your data will be included in every newsletter we send, via a link at the bottom. 

Changes in the privacy disclaimer

We withhold the right to adapt our privacy policy. We check regularly if we comply with the privacy policy on this page.


Should you have a question about the processing of your personal data, we ask you to take contact with us via Should you have a complaint about the way we process your personal data, you can take contact with the relevant authorities via

This page has last been adapted on 17/11/2018